POSTAGE COST
Postage cost is automatically calculated at checkout depending on the weight of your order and your location.
ORDER PROCESSING
All parcels are sent with Montenegro Post. We offer free delivery on all orders over £100. Orders are dispatched from Montenegro within 2 working days.
SHIPPING NOTIFICATION & ORDER TRACKING
Once we ship your order, we will send you an email containing all the necessary shipping information, including a tracking number. Please note that depending on the courier, it may take up to 2 business days for the tracking link to become active.
DELIVERY TIMEFRAME
While we make every effort to ensure a swift delivery, please understand that local delivery conditions are beyond our control. Therefore, we cannot provide you with an exact timeframe for the delivery of your order to your selected destination. From our experience so far, deliveries to the UK typically arrive within 7 working days.
DELIVERY COUNTRIES
We deliver to the UK, Australia, Canada, and some Western Balkan countries (Bosnia & Herzegovina, Montenegro, North Macedonia, and Serbia). We currently don’t ship to the EU and the USA.
CANCELLATIONS
Unfortunately, you can only cancel your order if we have not yet packed and shipped it. If you want to cancel an order, please send an email to info@littlelenni.com with the subject line “CANCEL ORDER” as soon as possible.
VAT
Little Lenni products are exempt from VAT in Montenegro, therefore the prices indicated on our website do not include VAT for any customers. However, please note that customs duties, taxes, and any additional fees imposed by your country’s customs authorities may apply upon import. These charges are the responsibility of the customer and are not included in the total order value.
CUSTOMS & IMPORT FEES
Please be aware that international deliveries may be subject to local import duties and taxes. These charges are beyond our control, and any extra costs need to be covered by the customer. Little Lenni is not responsible for customs fees or import duties. These charges are not included in the cost of your order.
NEED ASSISTANCE?
If you encounter any issues or have concerns regarding the delivery of your order, please don’t hesitate to contact us at info@littlelenni.com. Please include your order number in your email.
