RETURN POLICY
We really hope you love your Little Lenni products, but if you’re not entirely happy with your purchase, please email us at info@littlelenni.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be unused, in its original packaging, and accompanied by proof of purchase.
To start a return, contact us at info@littlelenni.com. Please note that items sent back without first requesting a return will not be accepted, and we do not cover return postage or provide pre-paid labels.
FREE RETURNS
We don’t offer free returns – return shipping costs are your responsibility. We recommend using a trackable service. Delivery and return shipping costs are non-refundable, and any customs charges are also yours to cover. If we made a mistake with your order, we’ll take care of the shipping costs – just get in touch as soon as possible.
DAMAGES & ISSUES
Sorry to hear that! We package all orders carefully, but if something arrives damaged or incorrect, please contact us straight away at info@littlelenni.com with your order number and photos. We’ll work out the best solution, whether that’s a replacement or a refund.
REFUNDS
We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process the payment.
If more than 15 business days have passed since your return was approved, please contact us at info@littlelenni.com.
