FAQ

We meticulously craft our dolls by hand, using an original pattern and organic unbleached cotton fabric. Their clothes are also made from organic cotton fabrics, and their faces are entirely hand-embroidered. We create each doll with love and attention to detail, ensuring a unique and special companion for your little one.

We use raw unbleached GOTS-certified organic cotton fabric for the doll’s body and soft wool and viscose blend for their hair. For baby dolls, we use organic cotton yarn.

We choose carded wool for stuffing, which is not only soft and cuddly but also breathable, preventing any unwanted mold or mildew buildup.

The doll’s clothes are made of organic cotton OEKO-Tex® Standard 100, Class I certified. We prioritize using eco-friendly and sustainable materials to create dolls that are both safe for children and gentle on the environment.

We take great pride in the quality and craftsmanship of our dolls. If you encounter any issues with your purchase, please reach out to us and we will do our best to resolve any concerns.

We recommend gently cleaning your doll with a damp cloth. You can machine wash the doll’s clothes at 30°C on a delicate cycle.

However, if you find that a gentle cleaning with a damp cloth isn’t enough, you can wash the doll by hand.
Here’s how: Fill a basin or sink with cold water and add a mild detergent, like baby shampoo. Let the doll soak for a few minutes, then gently rub the fabric to remove any dirt or stains. Rinse thoroughly with clean water. To maintain the doll’s shape, avoid squeezing it too tightly, especially since it’s filled with wool. Excessive pressure could irreparably alter its form. To dry, lay the doll flat on a dry towel and allow it to air dry naturally. It’s important to make sure the doll is fully dry before storing it.

For detailed instructions and care tips, please read more here.

NOTE: We wash all fabrics used for making the dolls and their clothes with hypoallergenic enzymes detergent before sewing.

Our products are lovingly handmade in our small workshop in Montenegro, ensuring attention to detail and the highest quality.

We currently don’t accept custom orders.

We typically restock once a month. However, if you have your eye on a specific product that’s currently unavailable, fear not! We’ve got a handy “Notify Me” option on each product’s page. Just enter your email, and we’ll send you a notification the moment it’s back in stock. Thank you for your patience and understanding as we continue to bring our handmade creations to life.

Yes! By subscribing to our newsletter, you’ll receive a special discount code that grants you 10% off your first purchase.

If you are interested in receiving our newsletter, just scroll to the bottom of any page on our website. You’ll find a banner inviting you to subscribe. Just enter your email address, and you’ll be all set to receive our latest updates.

As a small workshop, we currently don’t have products available in physical retail stores. However, you can easily purchase our items directly through our website, ensuring a convenient and secure shopping experience.

To place an order on our webshop, simply browse through our collection, select the item(s) that you wish to purchase and click “Add to Cart.” Once you’re ready to complete your purchase, proceed to the checkout page, fill in your shipping details correctly, and choose your preferred payment method to finalize the order.

We can cancel any order that hasn’t shipped yet. If you wish to cancel your order, please contact us as soon as possible at info@littlelenni.com, with the subject line “Cancel order”.

If you need to make changes to your order, contact us promptly. We’ll assess your order’s status and try our best to accommodate changes. However, please note that once we process or ship an order, changes may not be possible. We’ll collaborate with you to find the best solution.

Once you successfully place your order, we’ll send you an order confirmation email. This email confirms receipt and processing. If you don’t receive it, check your spam folder and contact us with any concerns.

Our small family studio takes pride in crafting unique dolls in limited batches. Due to the artisanal nature of our work, some products may be temporarily out of stock. Rest assured, we are actively working to replenish our inventory as quickly as possible.

If you have your eye on a specific product that’s currently unavailable, fear not! We’ve got a handy “Notify Me” option on each product’s page. Just enter your email, and we’ll send you a notification the moment it’s back in stock.

Thank you for your patience and understanding as we continue to bring our handmade creations to life.

If you haven’t received an order confirmation, there are a few possible reasons.

Firstly, your order may still be under review or processing.
Secondly, please check your junk or spam mail folder as our email might have been mistakenly filtered there.
Lastly, ensure that there are no spelling mistakes in your email address provided during checkout.

If you still haven’t received your order confirmation, please contact our friendly customer service at info@littlelenni.com, and we’ll be more than happy to assist you by resending your order confirmation.

Once we confirm your order, we’ll work diligently to prepare it for shipment within 1-3 business days. Please note that during busy periods, there may be a slight delay, but rest assured, we will promptly notify you of any potential delays and we’ll keep you informed every step of the way.

If there is a mistake in your delivery address, please send us an email to info@littlelenni.com as soon as possible. If we haven’t started processing the order yet, we will do our best to accommodate your request.

Absolutely! We understand that you may need to provide a different billing address than the shipping address. During the checkout process, you’ll have the option to enter a separate billing address if it differs from the shipping address. This allows you to easily provide the necessary information to ensure a smooth and convenient transaction.

We currently offer shipping to a wide range of countries worldwide. To see if we ship to your specific country, please visit our shipping information page here.

The estimated delivery time and shipping cost vary depending on your country and the shipping method selected. For specific information regarding estimated delivery times and shipping costs to your country, please refer to our shipping information page here.

If you haven’t received your tracking number, check your email spam or junk folder as it may be filtered there. If you still can’t locate it, email us at info@littlelenni.com with your order details, and we will provide the tracking information.

Sometimes it may take a short while for the tracking link to become active after receiving the tracking number. If you find that the tracking link is not yet active, please allow some time for the shipping carrier to update their system. The tracking link may not be active in the first 2 business days, depending on the courier your order is shipped with. If the issue persists, contact us, and we will help investigate further.

The specific carrier and delivery method will depend on your location and the shipping option selected during checkout. Once we ship your order, it will be delivered to the provided address, and a signature may be required upon receipt for added security.

Warning: depending on the country of destination, taxes and customs duties may apply and must be paid at the time of delivery. The total of your order does not include these taxes and customs duties, which are your responsibility.

Please note that customs may hold international shipments, causing delays. However, you are always welcome to contact us with your order number at info@littlelenni.com.

Your package may have been returned to us for the following reasons:

1. There was no one available at the delivery address during the attempted delivery.
2. The package was not collected from a designated parcel shop within the specified timeframe.
3. The delivery address provided was incorrect or incomplete.

We will initiate a refund within 14 days of receiving the package back in any of these cases. Please note that the package cannot be re-sent. If you still wish to receive the items you ordered, we kindly ask that you place a new order instead.

Additionally, it’s important to note that the refunded amount will not include the original delivery shipping costs and return costs.

Certainly! If you would like to send the package to a different recipient, please ensure that you provide the correct shipping address during the checkout process. This way, we can ensure a smooth and accurate delivery to the intended recipient.

For more information about product return, please read here.

Please note that we will not accept any product returns unless they are in the condition as shipped (unused, unwashed, undamaged, etc.) and still labeled.

At this time, we do not offer free returns. As the customer, you are responsible for covering the expenses associated with returning a product. We recommend using a trackable shipping service to ensure the safe return of the item.

Please note that the delivery shipping costs and return costs are non-refundable. You are responsible for covering the return shipping costs. Kindly ensure you pay all customs charges, shipping costs, and any additional fees to avoid any issues with your return.

If we made an error with your order, we will gladly assume the responsibility for the shipping costs. If you believe this is the case, please reach out to us as soon as possible, and we will work diligently to resolve the matter.

We apologize if your product arrived damaged. Please follow these steps:

· Contact us immediately upon discovering the damage. Provide us with your order de- tails, including the order number and a description or photos of the damage.
· We will guide you through the next steps, which may include returning the damaged item or providing additional information for a resolution.
· If a return is necessary, we will provide you instructions on how to ship the item back to us.

Once we receive the damaged item, we will assess the damage and provide an appropriate resolution, which may include a replacement, repair, or refund.

We will issue your refund within 14 days after receiving your return parcel. We will credit your refund to the original payment method.

We are excited to explore the possibility of stocking our products in your store! Please get in touch with us to discuss further. Kindly note that currently, we can only accommodate small wholesale batches.

We love collaborating with other brands! If you have a partnership or collaboration proposal in mind, we would be thrilled to explore the possibilities. Whether it’s a joint product launch, a co-branded project, or any other exciting opportunity, please get in touch with us at info@littlelenni.com. We believe that great things happen when brands come together, and we can’t wait to discuss how we can create something amazing together.