How can I return or exchange a product?
For more information about product return, please read here.
Please note that we will not accept any product returns unless they are in the condition as shipped (unused, unwashed, undamaged, etc.) and still labeled.
Do you offer free returns?
At this time, we do not offer free returns. As the customer, you are responsible for covering the expenses associated with returning a product. We recommend using a trackable shipping service to ensure the safe return of the item. Furthermore, please note that the delivery shipping costs and return costs are non-refundable. You are responsible for covering the return shipping costs. Kindly ensure you pay all customs charges, shipping costs, and any additional fees to avoid any issues with your return. If we made an error with your order, we will gladly assume the responsibility for the shipping costs. If you believe this is the case, please reach out to us as soon as possible, and we will work diligently to resolve the matter.
What should I do if my product is damaged?
We apologize if your product arrived damaged. Please follow these steps:
· Contact us immediately upon discovering the damage. Provide us with your order details, including the order number and a description or photos of the damage.
· We will guide you through the next steps, which may include returning the damaged item or providing additional information for a resolution.
· If a return is necessary, we will provide you with instructions on how to ship the item back to us. Once we receive the damaged item, we will assess the damage and provide an appropriate resolution. This may include a replacement, repair, or refund.
When will I receive a refund for my product return?
Your refund will take place within 14 days after we receive your return parcel. We will credit your refund to the original payment method.
