FAQ

Yes. All our products are plastic free and 100% recyclable. Our paper goods are printed on FSC certified paper, and all packaging is plastic free.

Yes, all our greeting cards are left blank inside for your own handwritten message.

Our greeting cards are A6 (105 x 148 mm) when folded, and come with a recycled kraft or ivory envelope.

Yes, if you’re sending a card as a gift, leave us a note at checkout with your message and we’ll handwrite it inside before sending. Please note that as much as we’d love to send gifts directly, all orders ship from Montenegro and international deliveries may be subject to customs handling fees on arrival, which is the last thing you want for someone’s gift. We recommend ordering to your own address and sending it on from there.

Yes, our notebooks and pocket notebooks are printed on 100 gsm off-white paper, which is suitable for fountain pens.

OTA binding means the notebook or journal lays completely flat when open, making it comfortable to write in for both left- and right-handed writers.

No, all our planners are undated, which means you can start using them at any point during the year.

All illustrations are created by Milica, the founder of Little Lenni. Every design is hand-illustrated on her iPad, with a style that draws on her background in editorial and advertising illustration.

Not at the moment, but watch this space. In the meantime, our notebooks, planners, and cards are a lovely way to bring the illustrations into your everyday life.

Yes, new designs are added regularly. The best way to stay up to date is to follow us on social media or sign up to our newsletter.

Yes! By subscribing to our newsletter, you’ll receive a special discount code that grants you 10% off your first purchase.

If you are interested in receiving our newsletter, just scroll to the bottom of any page on our website. You’ll find a banner inviting you to subscribe. Just enter your email address, and you’ll be all set to receive our latest updates.

We currently don’t have products available in physical retail stores. However, you can easily purchase our items directly through our website.

To place an order on our webshop, simply browse through our collection, select the item(s) that you wish to purchase and click “Add to Cart.” Once you’re ready to complete your purchase, proceed to the checkout page, fill in your shipping details correctly, and choose your preferred payment method to finalize the order.

We can cancel any order that hasn’t shipped yet. If you wish to cancel your order, please contact us as soon as possible at info@littlelenni.com, with the subject line “Cancel order”.

If you need to make changes to your order, contact us promptly. We’ll assess your order’s status and try our best to accommodate changes. However, please note that once we process or ship an order, changes may not be possible. We’ll collaborate with you to find the best solution.

Once you successfully place your order, we’ll send you an order confirmation email. This email confirms receipt and processing. If you don’t receive it, check your spam folder and contact us with any concerns.

We print our products in small batches, so some products may be temporarily out of stock. Rest assured, we are actively working to replenish our inventory as quickly as possible.

If you have your eye on a specific product that’s currently unavailable, fear not! We’ve got a handy “Notify Me” option on each product’s page. Just enter your email, and we’ll send you a notification the moment it’s back in stock.

If you haven’t received an order confirmation, there are a few possible reasons.

Firstly, your order may still be under review or processing.
Secondly, please check your junk or spam mail folder as our email might have been mistakenly filtered there.
Lastly, ensure that there are no spelling mistakes in your email address provided during checkout.

If you still haven’t received your order confirmation, please contact our friendly customer service at info@littlelenni.com, and we’ll be more than happy to assist you by resending your order confirmation.

Once we confirm your order, we’ll work diligently to prepare it for shipment within 1-3 business days. Please note that during busy periods, there may be a slight delay, but we will promptly notify you of any potential delays and we’ll keep you informed every step of the way.

If there is a mistake in your delivery address, please send us an email to info@littlelenni.com as soon as possible. If we haven’t started processing the order yet, we will do our best to accommodate your request.

Yes! During the checkout process, you’ll have the option to enter a separate billing address if it differs from the shipping address.

All orders are packed by hand and shipped from our studio in Tivat, Montenegro.

We currently offer shipping to a wide range of countries worldwide. To see if we ship to your specific country, please visit our shipping information page here.

Yes, we offer free shipping on all orders over 100€.

We’d love to be able to send gifts directly, but as all orders ship from Montenegro, international deliveries may be subject to customs handling fees on arrival, which is the last thing you want for someone’s gift. We recommend ordering to your own address and sending it on from there.

Orders are dispatched within 2 working days. Delivery times vary depending on your location. 

UK orders typically arrive within a week. For the rest of the world, delivery usually takes between 7 and 21 days. Please note that parcels can occasionally be held at customs, which may add a little extra time to your delivery.

Postage costs are calculated at checkout.

If you haven’t received your tracking number, check your email spam or junk folder as it may be filtered there. If you still can’t locate it, email us at info@littlelenni.com with your order details, and we will provide the tracking information.

Sometimes it may take a short while for the tracking link to become active after receiving the tracking number. If you find that the tracking link is not yet active, please allow some time for the shipping carrier to update their system. The tracking link may not be active in the first 2 business days, depending on the courier your order is shipped with. If the issue persists, contact us, and we will help investigate further.

The specific carrier and delivery method will depend on your location and the shipping option selected during checkout. Once we ship your order, it will be delivered to the provided address, and a signature may be required upon receipt for added security.

Warning: depending on the country of destination, taxes and customs duties may apply and must be paid at the time of delivery. The total of your order does not include these taxes and customs duties, which are your responsibility.

Please note that customs may hold international shipments, causing delays. However, you are always welcome to contact us with your order number at info@littlelenni.com.

Your package may have been returned to us for the following reasons:

1. There was no one available at the delivery address during the attempted delivery.
2. The package was not collected from a designated parcel shop within the specified timeframe.
3. The delivery address provided was incorrect or incomplete.

We will initiate a refund within 14 days of receiving the package back in any of these cases. Please note that the package cannot be re-sent. If you still wish to receive the items you ordered, we kindly ask that you place a new order instead.

Additionally, it’s important to note that the refunded amount will not include the original delivery shipping costs and return costs.

Yes! If you would like to send the package to a different recipient, please ensure that you provide the correct shipping address during the checkout process. Please note that all orders ship from Montenegro and international deliveries may be subject to customs handling fees on arrival.

For more information about product return, please read here.

Please note that we will not accept any product returns unless they are in the condition as shipped (unused, undamaged, in original packaging, etc.) and still labeled.

At this time, we do not offer free returns. As the customer, you are responsible for covering the expenses associated with returning a product. We recommend using a trackable shipping service to ensure the safe return of the item.

Please note that the delivery shipping costs and return costs are non-refundable. You are responsible for covering the return shipping costs. Kindly ensure you pay all customs charges, shipping costs, and any additional fees to avoid any issues with your return.

If we made an error with your order, we will gladly assume the responsibility for the shipping costs. If you believe this is the case, please reach out to us as soon as possible, and we will work diligently to resolve the matter.

We apologize if your product arrived damaged. Please follow these steps:

· Contact us immediately upon discovering the damage. Provide us with your order details, including the order number, a description and photos of the damage.
· We will guide you through the next steps, which may include returning the damaged item or providing additional information for a resolution.
· If a return is necessary, we will provide you instructions on how to ship the item back to us.

Once we receive the damaged item, we will assess the damage and provide an appropriate resolution, which may include a replacement or refund.

We will issue your refund within 14 days after receiving your return parcel. We will credit your refund to the original payment method.

Yes, we work with independent retailers and gift shops. Get in touch at info@littlelenni.com to request our wholesale catalogue.

No, there are no minimum order quantities, so you can start small and build from there.

Not at the moment. Faire isn’t currently available in Montenegro, so we’re unable to list there just yet. As soon as it is, we’ll be on there. Until then, we’re happy to work with you directly.

Due to current EU packaging regulations, we are not able to offer wholesale to EU-based retailers at this time. We hope this will change in the future. For now, we welcome wholesale enquiries from the UK and the rest of the world.

We love collaborating with other brands! If you have a partnership or collaboration proposal in mind, we would be thrilled to explore the possibilities. Please get in touch with us at info@littlelenni.com.